UPS vs FedEx

Like many of you, I live in the modern world.  That means that, on occasion, I have to either receive something via home delivery, or ship something to someone else.  Given the choice (and I don’t always have a choice) I always choose UPS for either shipping or receiving.  The following is a list of just some of the reasons why.

Reasons UPS is better than FedEx:

  1. UPS is cheaper – this in and of itself would not be that big of a reason if FedEx provided better service than UPS.  But, as the following points illustrate, that is not the case.
  2. We live in a multi-unit building (condo) with a secure foyer.  If we’re not home at the time of delivery, the UPS driver will ring one of the neighbors to sign for the package and leave it in the foyer.  The FedEx driver won’t, they always leave that stupid slip, wasting our time and theirs.
  3. You don’t need an account with UPS just to schedule a pickup.  BOO!!! FedEx for forcing people to create an account just to schedule a pickup!  BOO!!!
  4. When shipping UPS ground it’s supposed to get there within 3-5 days.  If UPS is able to deliver it sooner, they do.  Packages shipped UPS ground usually get there NEXT DAY.  FedEx will make no effort to deliver your package sooner than when they guarantee it, so their 3-5 day delivery will not get there any sooner than three days, but usually doesn’t get there until the fifth day.  If you use the online tracking service you can actually see it sit on hold at their hub for several days.  (That is, if their online tracking system gives you any info at all – see the next point).
  5. FedEx’s online tracking sucks (as does their entire website, for that matter).  Often times the tracking info won’t be available until after the package is already delivered.

Why do I bring these points up?  I had to deal with FedEx this week, and it just reminded me how much I hate them.

Advertisements