How to Purchase Concert Tickets On-Line

Wherein George describes the “convenience” of ordering the WXRT sponsored pre-sale tickets for the The Allman Brothers Band/Ratdog concert through Live Nation’s website.

Buying tickets:

  1. Log into radio station website’s “VIP area” to get link to pre-sale site, click link to go to pre-sale site.
  2. Find/click link to purchase pre-sale tickets.
  3. Link opens new window which redirects back to the same exact page.
  4. Repeat steps 2-3 several times.
  5. Give up out of frustration.
  6. Try steps 2-3 again five minutes later, successfully enter ticket purchase page.  Woohoo!
  7. Select 2 tickets at price range desired, fill out captcha, click to find tickets.
  8. Look up where seats are located on venue map, decide to release tickets and try again to see if different seats come up (big mistake right there).
  9. Select 2 tickets at price range desired, fill out captcha, click to find tickets.
  10. “Sorry, there are not enough adjacent seats available to fill you request.  Try a different seat option or try again later.”
  11. Go back, select 2 tickets at “best available” instead of desired price range.
  12. “Sorry, there are not enough adjacent seats available to fill you request.  Try a different seat option or try again later.”
  13. Repeat previous steps selecting different options, all with same results.
  14. Wait five minutes and try again.  Same results.
  15. Call venue to see if show is already sold out (highly unlikely), told that they can’t check that at the moment, but they could send an email to see if something’s wrong with the system.  They suggest I try again later.
  16. Wait five minutes and try again.
  17. This time, it works – shows same tickets I passed on last time!
  18. Decide those seats are good enough, and continue with transaction.
  19. Balk at parking fee, convenience fee & transaction fee, which in total amount to almost another ticket (if I had chosen the lowest ticket price option, the fees would actually total more than the price of another ticket).
  20. Decide “Screw it, I can’t get to the box office tomorrow, and even if I could tickets might actually be sold out by then.”
  21. Fill out credit card, address, etc.
  22. Click to finalize purchase, get error “Sorry, we are having technical difficulties with our billing system.  Please try again later.”
  23. ARRRRGGGGHHHH!!!!!!!!!!!!!!!!!
  24. Wait about 5 minutes and try to finalize purchase – FINALLY goes through.

I really want to know how they justify an $11.75 (per ticket) convenience fee for this.  It goes without saying (but I’ll do it anyway) that this really wasn’t all that convenient.  (And even if it were, and the website worked like it was supposed to, it’s still really not worth $11.75!)

(Note: the quotes on this page aren’t exact quotes of the errors I received.  They’re paraphrased to the best of my recollection and only serve to give an idea of what I experienced.)

Advertisements

One comment on “How to Purchase Concert Tickets On-Line

  1. Pingback: Concert Tickets – Part Four « Chitown George

Comments are closed.