Concert Tickets – Postscript

I finally got a response to the original help request that I filed via Live Nation’s online form (way back in Part Two of this saga).  That was over a week ago, remember?  Now, bear in mind that when I filled out the form I included very detailed information in regards to the problem, that I was billed twice for one purchase.  This is the response I received:

Dear Live Nation Tickets Customer,

Thank you for contacting Live Nation Ticketing Support.

Tickets are currently expected to arrive 4-6 weeks prior to your event if you select the Regular Mail shipping option. Ticket shipments are not trackable with the free Regular Mail delivery option. If you wish to have a trackable method of shipment, please choose 2-3 Day Express Delivery if that option is available for the show you wish to attend.

If you have not received your tickets within 72 hours of the show please contact us by calling 1-800-431-3462. If we are closed because you are calling outside of our normal operating hours you can email us at ticketsupport@livenation.com – when calling or emailing, please reference your order’s 8-digit confirmation number.

For more information please visit http://www.livenation.com/help.

If this did not accurately answer your question, please accept our apologies and reply directly to this email for further assistance. 

Thanks,
Shane. 
Live Nation Ticketing Support

It took over a week for them to send a form letter that doesn’t even come close to addressing the issue?  Way to go, Live Nation.  You’re really on top of your game when it comes to taking care of your customers.

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2 comments on “Concert Tickets – Postscript

  1. Wow a week to get a form responce. Did they hire Compaq’s old tech support for thier customer service?

  2. Pingback: Shut Out « Chitown George

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