A couple of choice quotes:
I think there’s an important distinction between quality control (whether or not something works as designed) and quality of design. This device fails miserably in both categories.
The bottom line: BlackBerry has created the Zune of touchscreen phones.
I think the lesson here is, if you’re going to try to imitate Apple, you’d better make a product that’s better than what they already offer. And by better, I don’t mean just claiming more features; I mean better design and implementation. I think that’s the problem with companies like RIM and Microsoft, they focus on “features, features, features” and simply neglect design and usability. And, when I talk about design here, I’m not just referring to how the thing looks; design has a major impact on usability. That’s something people fail to grasp when they take Apple to task for focusing so much on design.